Personal Data Processing Policy

This Policy describes how Polyglot Voice processes personal data and applies to all data collected when using the service.

For 152-FZ transparency: TIN 312342791018. The operator is listed in the Russian PD operator registry (Roskomnadzor), entry no. 100257081. Full operator details and the PD contact are in «Legal details».

The personal data controller is identified in the Legal details section of the website. Use the contact given there for personal data requests.

Processed data relates to the following categories of data subjects:

• service users;
• registered accounts;
• referral program participants;
• representatives of legal entities (when using corporate plans).

• Account and contact data: email address, username/nickname, authentication data, session tokens; for OAuth (Google/Telegram/Yandex) — user ID, name, email, and other provider data; phone number and SMS OTP data if phone verification is enabled.
• Technical data: IP address (for security, abuse prevention, and technical logging), cookies, API logs, device and browser parameters.
• Content and results: media/links, transcripts, segments, translation text, clips, TTS outputs, and billing/tariff records (without full card PAN/CVC). Uploaded files are processed to fulfill user requests and are not used to train service models without separate consent.
• Teams (workspace): team IDs, roles, invitations; usage and quotas are attributed to the team plan owner. Referrals (if used): referral code, sign-up via link, bonus accruals.

Personal data is processed with and without automation, including collection, recording, systematization, storage, updating, use, transfer, blocking, deletion, and destruction of personal data.

We process data to provide the service (including teams and referrals), billing, user support, and security. Legal bases include user consent, performance of the user agreement, requirements of the laws of the Russian Federation, and the need to operate and secure the service.

On-disk media and database transcript/translation retention depend on your plan and task settings. On Free, when translation is requested, translated result text may be stored for up to 72 hours; without a separate translation request, transcript retention follows the plan (e.g., 7 days on Free). Source files are deleted after processing except when kept for clips (up to the plan source TTL) or short URL mirrors. Technical logs are kept for a limited time; payment records as required by law. If storage is critically full, new uploads may be temporarily limited. After expiry, data is deleted or anonymized.

We share data with infrastructure, payment, email, and other service providers only as needed. This may include OAuth providers (Google, Telegram, Yandex), anti-bot and infrastructure services (including Cloudflare), notification and payment providers, and external speech, synthesis, and language-model APIs, including those located outside the Russian Federation. Cross-border transfers follow applicable law and, where required, separate consent. Contractor lists and technical details that constitute trade secrets are not disclosed beyond what the law requires.

Users may request access, correction, restriction, or deletion of their data and withdraw consent where processing is consent-based. Withdrawal of consent does not affect the lawfulness of processing carried out before withdrawal. Requests can be sent via the contacts listed in Legal details and are reviewed within statutory time limits.