Payment & refunds
This page explains how to access the service after payment and the refund terms for Polyglot Voice digital plans.
Receiving the service after payment
Plans and packs are digital: after a successful payment, minutes and attempts are credited in your account (Dashboard / Tariffs). Robokassa/the OFD issues the fiscal receipt; a copy may go to the email used at checkout or as configured in the merchant account. In most cases, minutes and attempts are credited automatically within a few seconds after payment confirmation.
Important information
- Attempts are credited only after successful payment
- Attempts do not transfer between formats (fast, mid, accurate)
- Attempts do not expire
- Recording minutes are credited to your shared balance
- Partner program bonuses are credited automatically
- International payment cards are accepted, including those issued in the Russian Federation; for cards issued abroad, check with your bank.
Payment issues
If funds were charged but quota did not appear in your account within 30 minutes, contact us.
Refunds and withdrawal from the service
What you pay for is access to the Polyglot Voice cloud service: recording minutes and transcription attempts (digital content). Access to the digital service is provided after the paid quota is successfully credited to the user account.
If, after a payment confirmed via Robokassa, quota was not credited due to a technical fault on our side, contact us with the subject “Payment refund”, including the payment date and your account email. We will verify the transaction and, if the fault is confirmed, refund the full amount using a method allowed by the payment system and applicable Russian law.
Refund requests are reviewed within up to ten (10) business days from receipt of a complete request. We may ask for additional information to identify the payment.
Refunds for the portion of the service actually used are not provided, except as required by applicable law of the Russian Federation. Questions about unused balance when you stop early are handled case by case within applicable law.
You may stop using the service at any time (including deleting your account in profile settings). That does not replace a separate refund request where you seek repayment under the grounds above.
Contact us
For payment, quota crediting, and refund questions, use this email: